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Customer Feedback

Required Fields *
We are committed to providing you with the best service experience possible and welcome your comments. Please fill out and return this questionnaire. Thank you!









Would you describe our warehouse loading and shipping facilities as...
Courteous?
Always

Sometimes

Never

Informative?
Always

Sometimes

Never

Prompt?
Always

Sometimes

Never

Efficient?
Always

Sometimes

Never


Are we open during hours that are convenient for you?
Yes

No
If no, what times would you like us to be open?

Please rate our delivery service on...
Accuracy?
Excellent

Average

Poor

Courteousness?
Excellent

Average

Poor

Promptness?
Excellent

Average

Poor


Please rate our overall products for...
Selection?
Excellent

Average

Poor

Quality?
Excellent

Average

Poor


Additional Comments:

Were there any items that you needed that we did not have in stock?
Yes

No

If Yes, please list.

Sambrailo Packaging prices are competitive?
Excellent

Average

Poor


Rate the value of Sambrailo Packaging products and services.
High

Average

Low

Explain

Do you currently have an Account Manager assigned to your account?
Yes

No

If Yes, Who?
The amount of contact I have with my Account Manager is
Too Much

Just Right

Not Enough


Please rate the quality of service you receive from your Account Manager.
Exceptional

Average

Unsatisfactory


If you do not have an Account Manager, would you like to have one assigned to your account?
Yes

No


Please rate the quality of our accounting/invoicing for ...
Accuracy?
Excellent

Average

Poor

Format?
Excellent

Average

Poor

Timeliness?
Excellent

Average

Poor

Helpfulness?
Excellent

Average

Poor


Additional Comments:

Would you recommend Sambrailo Packaging? Why, or why not?

Please share any additional comments or suggestions:

Name: *
Email: *
Phone: *
Fax:
Address:
City:
State:
Zip:
Company Name:
Validation code *
 

Thank you for your time, we appreciated your feedback.
Please return to:
Sambrailo Packaging
Attn: Customer Feedback Dept.
P O Box 50090
Watsonville, CA 95077-5090
Fax: 831.761.3345


Email: customerfeedback@sambrailo.com

Or return to the Customer Service desk at any of our locations

 

Sambrailo Packaging | Innovative Packaging Solutions... from Design to Distribution